Frequently asked questions

The hotel is open 24/7. Check-in is self-service and is available from 4 pm, and check-out must be done before 11 am. However, a luggage storage facility is available until 4pm for customers arriving earlier

If you wish to book a late check-out in advance, we will ask you for the amount of one night because we will not be able to rent the room again. If this question arises during your stay, please contact the reception.

Le petit-déjeuner est en supplément (sauf offre spéciale). The rate is €11 per person for the buffet. Please inquire at the reception.

La Grenette hotel is equipped for people with reduced mobility. The establishment has an elevator as well as an accessible room. Do not hesitate to call the hotel for more information.

We love animals, unfortunately, we do not allow them at La Grenette hotel.

Yes, the hotel has a restaurant: Bonté Divine. The establishment offers French bistro-style cuisine, upon reservation. For more information, click here.

No, however, there are many free parking spaces available near the hotel from 6 pm to 9 am.

Cancellation and modification conditions are indicated on your booking confirmation. Please contact the hotel for more information. You can cancel or change your booking by clicking on the link provided on your confirmation.

Payment by credit card via our website only. It is also possible to pay in advance by credit card or bank. For your safety and that of La Grenette hotel, we do not accept cash payments.

No, La Grenette hotel is entirely non-smoking.

We have a baby bed for children under two years old. Beyond that, the child will stay in a regular bed. Please contact the hotel for any requests regarding a baby bed.

Our staff will welcome you and advise you in French and English.

We are sorry to hear that you have a complaint. If you are still staying at the hotel, please contact reception so that we can resolve this issue immediately.

If you are no longer at the hotel, please contact us by e-mail.